Bolton & Hay is committed to earning the trust of all our customers. When you submit sensitive information via the Bolton & Hay website, your shopping safety is protected both online and offline.
Bolton & Hay uses the Merchant Engine shopping network using the highest grade encryption available to secure your online transactions. We guarantee that with each purchase you make, any personal information you provide is completely private. Our secured server uses the latest industry standard encryption software (SSL) to protect your personal information. It encrypts all personal data including credit card number, name, and address so that it cannot be read as the information travels over the Internet. When you see the "S" in HTTPS:// in your URL during the checkout process, you'll know the site is in secure mode. In addition, the servers we store personally identifiable information on are kept in a locked environment.
At Bolton & Hay, we are doing everything in our power to protect your financial security. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent billing as a result of shopping at Bolton & Hay, we will cover your liability up to $50. This applies ONLY if the unauthorized use of your credit card resulted through no fault of your own while using the Bolton & Hay secure server. You must always notify your credit card provider in accordance with their reporting rules and procedures.
While we use SSL encryption to protect sensitive information online, we also protect user information offline. All of our customer information is restricted within our offices. Only employees who need it to perform a specific job are granted access to personally identifiable information. ALL Bolton & Hay employees are kept up-to-date on our security and privacy practices. Each quarter, as well as any time new policies are added, our employees are notified and reminded about the importance we place on privacy, as well as what they can do to ensure our customers' information is protected. Your safe shopping is our goal! If you have any questions about the security of our website, or feel your credit card security has been compromised in any way, please contact Customer Service or call 800-362-1861